Archive for July 6th, 2011

This is just cool

Wednesday, July 6th, 2011

For those who use facebook at work but worried about what the boss will say if he sees you, then this might be the solution.

It’s just pretty cool.

Richard Branson focuses on the customer

Wednesday, July 6th, 2011

This is a good article in Entrepreneur magazine. It gives Richard Branson’s thoughts on how a small business should develop their organisational culture. He makes two good points I think;

  • focus on the customer,
  • involve everyone with a good idea in the decision-making process, no matter what level they are in the business.

The following extract really stands out to me and is a theme that resonates again and again, from my research on high performing teams; the bit about being empowered to make decisions and tolerant of mistakes is what Formula 1 teams do so well.

If I think back to what we did right, it was in our planning process, when we made sure we were having fun working together and that everyone who had a good idea was included in our decision-making process.

We had accidentally stumbled on the core elements of a culture dedicated to delivering great customer service! It turned out that people who work in a friendly environment that is tolerant of mistakes, and who are empowered to make decisions about how they do their jobs, arrive at the best possible solutions for serving customers.